Salesforce Headless Experience Layer (HXL): Complete Guide to Headless CRM, Agentforce & Omnichannel Experiences
What if your customers never had to come to your CRM? Imagine a customer who bought an air conditioner from your company two days ago. They have one simple question: “When will the technician arrive?” Everything needed to answer it already lives in your CRM: the service request, the appointment, the technician details, and the […]